Terms of Use

This website is provided for accommodation information, travel information and booking enquiries.

You must not:

• Use the website for unlawful or fraudulent purposes.
• Submit false, misleading or fraudulent enquiries.
• Attempt to access restricted systems or information without authorisation.
• Interfere with the website’s operation or security.
• Upload or transmit malicious software.
• Use enquiry forms to send unsolicited advertising or abusive messages.

Submitting an enquiry through this website does not create a confirmed reservation.

Reservations are subject to availability, written confirmation and receipt of any payment required to secure the booking.

Please refer to our Terms & Conditions for accommodation, payment and cancellation provisions.

We take reasonable care to keep website information accurate and current. However, errors or omissions may occur, and facilities, services, prices and availability may change.

Please confirm any details essential to your stay with us before booking.

Information about transport, ski resorts, restaurants and other third-party services is provided for general guidance. Please check current details directly with the relevant provider.

Corrections to website information do not automatically change the conditions of an existing confirmed reservation.

Text, photographs, logos, graphics and other website materials are protected by applicable intellectual property laws. Rights belong to their respective owners.

You may view the website and save or print reasonable extracts for personal, non-commercial travel planning.

Unless permitted by law, you must obtain permission from the relevant rights holder before reproducing, modifying, distributing or commercially using website materials.

This website may link to external websites, including tourism organisations, transport providers and booking services.

These websites are operated independently and have their own terms and privacy policies. A link does not, by itself, constitute an endorsement.

We do not control external website content or services. Please review their information and conditions before using them or making a purchase.

We take reasonable care in operating the website, but cannot guarantee uninterrupted availability or that it will always be free from errors.

Access may be temporarily interrupted for maintenance, updates or technical reasons.

Our responsibility for loss or damage connected with website use is determined by applicable law. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for intentional acts or gross negligence, or removes mandatory consumer rights.

Our Privacy Policy explains how we handle personal information collected through website enquiries and other interactions with us.

Please read it before submitting personal information.

We may update these Terms of Use to reflect changes to the website or applicable requirements.

The updated version will be published on this page with its revision date. Any changes will take effect in accordance with applicable law.

Updates to these website terms do not automatically alter existing accommodation agreements.

These Terms of Use are governed by Japanese law, subject to any mandatory consumer protections that apply.

If any provision is found to be invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

If you have questions about these Terms of Use or notice an issue with the website, please contact us through our Contact page.